AI ChatBots That Convert 83% of Conversations Into Leads
Custom conversational AI that engages your website visitors 24/7, qualifies leads, books appointments, and answers questions — while your team focuses on closing deals.
You Are Losing Customers Because Nobody Is There to Answer Their Questions
The average business takes 42 hours to respond to a lead inquiry
A lead contacted within 5 minutes is 21 times more likely to convert than one contacted after 30 minutes. Yet the average small business takes nearly two full days to respond to an inquiry. By that time, your prospect has talked to three competitors, made a decision, or simply lost interest. Speed to lead is the single biggest competitive advantage in sales — and most businesses are failing miserably at it.
60% of inquiries happen outside business hours when no one is available
Your prospects do not only search during your 9-5. They browse at night, on weekends, during holidays. If your business operates Monday through Friday, 9 to 5, you are effectively closed 72% of the week. Every after-hours inquiry that goes unanswered is a lead your competitor will capture. An AI chatbot never sleeps, never takes vacation, and never misses an opportunity.
Your team spends hours answering repetitive questions instead of closing deals
What are your hours? What are your prices? Do you service my area? Do you offer financing? These repetitive questions eat up 30-40% of your team's time. Time that could be spent on high-value activities like closing deals, serving existing customers, or strategic planning. A chatbot handles the repetitive questions instantly and seamlessly hands off to humans only when a real conversation is needed.
How SilverBack Delivers Results
We Understand Your Struggle
We have built chatbots for businesses across real estate, healthcare, home services, e-commerce, and professional services. The number one thing we hear from clients after launch: 'I wish I had done this sooner.' The average business loses 35-50% of potential leads simply because no one responds fast enough. A chatbot is not a replacement for your human team — it is a tireless assistant that handles the front line so your team can focus on what they do best.
Proven Track Record
Our AI chatbots achieve an 83% engagement rate on conversations — nearly double the industry average of 45%. We have built chatbots on ManyChat, Chatfuel, and custom AI platforms that have collectively handled over 2 million conversations and generated 50,000+ qualified leads. Our team stays current with the latest conversational AI developments including GPT integration for natural language understanding.
Our Philosophy
A chatbot should feel less like a robot and more like your best employee — knowledgeable, friendly, helpful, and always available. We design conversational flows that feel natural, reflect your brand voice, and guide visitors toward taking action. The best chatbot is the one your visitors do not even realize is automated until you tell them.
What You Get When You Work With SilverBack
Never Miss a Lead Again — 24/7/365
Instant response to every inquiry regardless of time, day, or volume with smart conversation flows that qualify leads before human handoff
Capture leads at 2 AM on a Sunday. Qualify prospects while you are in a meeting. Book appointments while you are on vacation. Your chatbot is the hardest-working member of your team — and it never asks for a raise. One real estate client captured 47 leads in the first month after launch, 23 of which came outside business hours.
Qualify Leads Automatically Before They Reach Your Team
Smart conversation trees with qualification questions, lead scoring, and CRM integration that surfaces only hot prospects to your sales team
Your sales team stops wasting time on tire-kickers and focuses exclusively on qualified prospects. A home services client reduced their sales team's unqualified calls by 65% while increasing their close rate from 12% to 31% — because the chatbot was pre-qualifying every lead.
Cut Response Time From Hours to Under 1 Second
Sub-second response time with natural language understanding, contextual awareness, and seamless escalation to human agents when needed
While your competitors take hours to respond, you respond in under a second. That speed difference is the gap between winning and losing a customer. Research from Drift shows that 50% of buyers choose the vendor that responds first, regardless of price or features. Speed wins.
Your Growth Path — 3 Simple Steps
Strategize
Conversation flow mapping, FAQ database creation, brand voice definition, platform selection, and integration planning with your website and CRM.
Build
Chatbot development, training data input, multi-platform deployment (website, Facebook, Instagram), and CRM integration for seamless lead capture.
Scale
Performance monitoring, conversation analytics, flow optimization based on real conversation data, expansion to new platforms and use cases.
Everything You Need to Succeed
Real Results From a Real Client
Premier Dental Group
Healthcare
Losing 40% of after-hours website visitors with no way to capture or qualify them
Website chatbot with appointment booking, insurance verification, and FAQ handling integrated with their practice management system
47 qualified appointment bookings in the first 30 days, 23 from after-hours, representing $35,000+ in new patient revenue
Measurable business outcomeThis Service Is Perfect For...
Businesses receiving 20+ inquiries per week that cannot respond within 5 minutes
Service businesses (real estate, dental, home services) that rely on appointment bookings
E-commerce brands wanting to reduce cart abandonment and answer pre-sale questions
B2B companies needing to qualify inbound leads before sales team engagement
Any business that loses leads outside business hours
This Service Is NOT For...
Businesses with very low website traffic (under 100 visitors/month)
Companies that want a fully autonomous AI with zero human oversight
Businesses that cannot integrate chatbot leads into their existing workflow
Common Questions
Which platforms can your chatbots work on?
We build chatbots for your website (embedded widget or full-page), Facebook Messenger, Instagram DM, WhatsApp Business, and SMS. For most businesses, we recommend starting with a website chatbot plus Facebook Messenger since those two channels typically handle 80% of inquiries. We can expand to additional platforms as your needs grow. All platforms are managed from a single dashboard for easy monitoring and response.
How long does it take to build and launch a chatbot?
Most chatbots are live within 2-3 weeks. Simple FAQ bots with appointment booking can go live in as little as 5 business days. Complex bots with full CRM integration, qualification flows, and custom AI training typically take 3-4 weeks. We provide a detailed timeline during our strategy call and keep you updated throughout the build process.
Can the chatbot integrate with my CRM?
Yes. We integrate with Salesforce, HubSpot, Pipedrive, Zoho, ActiveCampaign, Keap, and most major CRMs. Leads captured by the chatbot flow directly into your CRM with full conversation transcripts, qualification scores, and source attribution. We also set up automated follow-up sequences so no lead falls through the cracks.
What happens when the chatbot cannot answer a question?
The chatbot is programmed to seamlessly hand off to a human team member when it encounters a question outside its knowledge base, when a lead requests to speak with a person, or when a conversation reaches a certain complexity threshold. Handoff can happen via email notification, SMS, Slack, or directly in your CRM. You set the rules.
How much does a chatbot cost, and is there ongoing maintenance?
Our chatbot packages start at $1,500 for setup plus $299/month for maintenance and optimization. The setup includes strategy, conversation flow design, build, testing, and launch. Monthly maintenance includes performance monitoring, conversation analytics, flow optimization based on real data, and unlimited minor updates. We also offer a Growth package at $2,500 setup + $499/month for businesses wanting multi-platform deployment and advanced AI features.
Experience, Expertise, Authority & Trust
Since 2012, SilverBack Digital Marketing has managed over $47 million in ad spend across Google Ads, Facebook, Instagram, TikTok, and LinkedIn. Our team includes former marketing directors from top-5 Google Ads agencies who have personally overseen campaigns for real estate, finance, healthcare, SaaS, e-commerce, and professional services firms. We publish monthly performance reports based on actual client data, not industry averages.
Our leadership team holds Google Ads certifications, Meta Blueprint certifications, and HubSpot Inbound Marketing certifications. David M., our founder, was previously a Marketing Director at one of the world's top 5 Google Ads agencies, managing accounts with $10M+ annual spend. Heather G., our Paid Social Lead, managed over £50,000/month in Facebook ad budgets at a London digital agency before joining SilverBack.
SilverBack has been featured in industry publications and maintains a 94% client retention rate — nearly unheard of in the agency world. Our work has generated $47M+ in tracked revenue for clients across 50+ industries. We're regularly cited as a top-performing digital marketing agency for small and medium businesses.
We operate on a month-to-month basis with no long-term contracts. Every client receives a real-time performance dashboard with full transparency into spend, clicks, conversions, and ROI. We guarantee a response to all inquiries within 24 hours. Our office is located at 350 Fifth Avenue, Suite 4500, New York, NY 10118. Phone: +1 (855) 964-2464.
Results That Speak
Ready to Never Miss a Lead Again?
Book your free consultation. No commitment. Just a clear plan for growth.